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I was trying to send a transaction from my Trezor SimplyStaking wallet over 5 hours ago and seem to get an error.

at the tzkt explorer, it says the following errors

Status Branch refused

Pre-validation error An operation was rejected due to unknown operation branch.

When I tried re-sending the funds with increased transaction fee, I got the following error: (Error: Counter 9365347 already used for contract my address (Expected 9365348))

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is my funds safe? should i just wait? Thanks in advance for the help.

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Don't worry, your funds are safe. You need to wait a bit and then try again with a higher fee or lower gas_limit.

Why did that happen?

You sent a transaction with large gas_limit: 50000 (despite a simple tz-to-tz transfer consumes about 1427 gas) and rather small, for such gas limit, fee:10000. So no one baker picked your transaction to include into a block and then, after ~60min, the transaction became outdated and therefore was rejected with the "wrong branch" error.

How to fix it

If you look at an average transaction you will see that the gas limit is 1527 and the fee is 0.000406. So, I suggest you use similar values or at least with a similar proportion, if you want your transaction to be picked by majority of bakers.

If this doesn't help try to use another node, for example Tezos Giga Node.

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  • Thank you for the detailed reply. In Simplestaking wallet though, there doesn't seem to be a parameter for controlling the gas fee/limit. I can only adjust the xtz amount on the transaction fee.
    – jj2780
    Jan 12 at 17:34
  • That's strange... in this case I suggest to contact Simplestaking support team and ask what to do.
    – Groxan
    Jan 12 at 20:50
  • Or, you can try to inject the transaction into the block which will be baked by the Stake.fish baker (or similar one), because they do not check the fee and pick up all transactions (e.g. even with zero fee).
    – Groxan
    Jan 12 at 20:50

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