2

I sent some xtz from an exchange to my Kt1 account, and I believe I did not received the balance. When I look at the transaction on Tzstats, that particular transaction is shown in red and there is no value on the amount received column (just says '-'). When I click the transaction hash, it says transaction error "proto.005-PsBabyM1.gas_exhausted.operation". It also says 'transaction failed'.

The weird part is when I look at the transaction on tezblock, it says the transaction was received, but I don't think my balance has been updated. So, I am kind of confused with what's happening. Can anybody help me please? How do i solve this issue regarding receiving my xtz to my kt1 account?

  • The tx failed. Which exchange was that ? Please contact them asap as it means many other tx might be failing too – Ezy Dec 15 '19 at 20:58
1

If it says ''transaction failed'' on multiple block explorers, you need to contact the exchange, as something is wrong on their end. Make sure to provide your tx/id or some kind of reference so they can assist you more rapidly!

Edit: The gas cost for sending from a tz address to a KT address (manager.tz) went from ~10 300 to 15 400 after Babylon. Based on you info It seems that the exchange hasn't updated properly to Babylon.

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.